Contact Us

To help us respond to your inquiry as efficiently as possible, please include:

• Your full name and preferred contact method
• For card support: the last 4 digits of your gift card number (never share your full card number or PIN via email)
• For business inquiries: your company name and role
• Specific details about your question or issue
• Any relevant dates, order numbers, or transaction details

The more specific information you provide, the more quickly and effectively we can address your needs.

Our typical response times are:

• Phone Inquiries: Immediate assistance during business hours, with average wait times under 3 minutes.
• Email/Form Submissions: Within 24 business hours (Monday-Friday).
• Business Partnership Inquiries: Within 2 business days.
• Urgent Card Issues: Prioritized response within 4 business hours.

During peak holiday seasons (November-December), response times may be slightly longer. For urgent matters outside business hours, please use the emergency support option in our automated phone system.

Yes, we offer complimentary business consultations for retailers interested in implementing or optimizing gift card programs. To schedule a consultation:

1. Complete the contact form and select "Business Partnership" as your inquiry type
2. Include your preferred consultation format (phone, video conference, or in-person for qualifying businesses)
3. Suggest 2-3 potential dates and times that work for your schedule
4. Briefly describe your business and specific interests regarding gift card solutions

Our business development team will follow up to confirm your appointment and provide any pre-consultation materials that might be helpful.

Yes, we provide multilingual support to better serve our diverse customer base:

• Spanish: Available via phone and email during all regular business hours
• French: Available Monday-Wednesday, 9am-5pm EST
• Mandarin: Available Tuesday-Thursday, 10am-6pm EST
• Other Languages: Available by appointment with 48 hours notice

To request support in a specific language, please indicate your language preference when contacting us, and we'll connect you with the appropriate team member.